Comments on: Mail was down, server was full http://www.bit-101.com/blog/?p=898 Bill Gates Touched My Mac Book Pro Mon, 06 Sep 2010 16:48:34 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: Travis Stoliker http://www.bit-101.com/blog/?p=898#comment-2845 Travis Stoliker Mon, 13 Nov 2006 21:51:06 +0000 http://www.bit-101.com/blog/?p=898#comment-2845 Keith, "I was told that there are no over-quota notifications. " I'm sorry Keith, that information was incorrect. We do have a quota notification through our control panel system, however, it looks like that was not setup on your server. Since you've been with us so long, its hard to know exactly when this happened. I think that your points are very valid and I am sorry that you had any downtime. If you would like me to go ahead and apply your credits, please email me so that I can verify your hostname, email and password? Thank you Keith. Have a great day. Travis Stoliker Liquid Web Keith,
“I was told that there are no over-quota notifications. ” I’m sorry Keith, that information was incorrect. We do have a quota notification through our control panel system, however, it looks like that was not setup on your server. Since you’ve been with us so long, its hard to know exactly when this happened.

I think that your points are very valid and I am sorry that you had any downtime. If you would like me to go ahead and apply your credits, please email me so that I can verify your hostname, email and password?

Thank you Keith. Have a great day.

Travis Stoliker
Liquid Web

]]> By: kp http://www.bit-101.com/blog/?p=898#comment-2844 kp Mon, 13 Nov 2006 16:32:59 +0000 http://www.bit-101.com/blog/?p=898#comment-2844 That sounds about right. I am pretty sure that my control panel said 5000 MB available earlier, which is why I never really worried about the space I was using. Now it says 1500 MB, which is in line with what is advertised for my plan. However, I still didn't receive any notification of being over quota. I just noticed after several hours that no mail was coming in. I assumed the mail server was just down for a bit and waited, but it never came back on. It took a support request on my behalf to find out what was going on. And as part of that request I was told that there are no over-quota notifications. When you go over quota, things just pretty much shut down. If that's the case, it's a major flaw in the system, in my opinion. Ideally there should be a warning when you get close to quota, and some other method of handling an overage. Either a grace period with a strong warning or some kind of "overdraft protection". Even if you were to charge for the extra space used, it would be better than simply shutting things down with no notice. That sounds about right. I am pretty sure that my control panel said 5000 MB available earlier, which is why I never really worried about the space I was using. Now it says 1500 MB, which is in line with what is advertised for my plan.

However, I still didn’t receive any notification of being over quota. I just noticed after several hours that no mail was coming in. I assumed the mail server was just down for a bit and waited, but it never came back on. It took a support request on my behalf to find out what was going on. And as part of that request I was told that there are no over-quota notifications. When you go over quota, things just pretty much shut down. If that’s the case, it’s a major flaw in the system, in my opinion. Ideally there should be a warning when you get close to quota, and some other method of handling an overage. Either a grace period with a strong warning or some kind of “overdraft protection”. Even if you were to charge for the extra space used, it would be better than simply shutting things down with no notice.

]]> By: Travis Stoliker http://www.bit-101.com/blog/?p=898#comment-2843 Travis Stoliker Mon, 13 Nov 2006 16:04:08 +0000 http://www.bit-101.com/blog/?p=898#comment-2843 Hello Keith, I have investigated this issue with our techs and discovered the problem. The quota system was broken on the machine that you were using. So when your mistakenly went over your disk space a few months back, the notification was not sent. After a few months, a tech discovered this problem and corrected it on the box. When this correction happened, it inadvertently cut off your server because of the disk space overage. I am very sorry that this has happened to your site and I would be happy to provide you an SLA credit for this outage. If you will continue to be a Liquid Web customer I will give you a 3 month credit. Thank you for bringing this to my attention Keith and Brooks. Travis Stoliker Director of Marketing Liquid Web Inc. 800-580-4985 tstoliker@liquidweb.com Hello Keith,
I have investigated this issue with our techs and discovered the problem. The quota system was broken on the machine that you were using. So when your mistakenly went over your disk space a few months back, the notification was not sent. After a few months, a tech discovered this problem and corrected it on the box. When this correction happened, it inadvertently cut off your server because of the disk space overage.

I am very sorry that this has happened to your site and I would be happy to provide you an SLA credit for this outage. If you will continue to be a Liquid Web customer I will give you a 3 month credit.

Thank you for bringing this to my attention Keith and Brooks.

Travis Stoliker
Director of Marketing
Liquid Web Inc.
800-580-4985
tstoliker@liquidweb.com

]]> By: Travis Stoliker http://www.bit-101.com/blog/?p=898#comment-2842 Travis Stoliker Mon, 13 Nov 2006 14:30:27 +0000 http://www.bit-101.com/blog/?p=898#comment-2842 Keith, I am very sorry that you had problems. We value your business and I am investigating this issue as I write this. I will be right with you. Travis Stoliker Director of Marketing Keith,
I am very sorry that you had problems. We value your business and I am investigating this issue as I write this. I will be right with you.

Travis Stoliker
Director of Marketing

]]> By: Tink http://www.bit-101.com/blog/?p=898#comment-2841 Tink Mon, 13 Nov 2006 14:15:44 +0000 http://www.bit-101.com/blog/?p=898#comment-2841 LOL i can't believe this is Liquid Web again!! LOL i can’t believe this is Liquid Web again!!

]]> By: kp http://www.bit-101.com/blog/?p=898#comment-2840 kp Sun, 12 Nov 2006 19:07:31 +0000 http://www.bit-101.com/blog/?p=898#comment-2840 Well, despite "not being in the mood", I did start looking around at other plans. Media Temple's grid server looks pretty sweet. 100 gigs storage, and they have an svn server too. All for same price I'm paying. Switching over would be a pain, but it's looking nice. Well, despite “not being in the mood”, I did start looking around at other plans. Media Temple’s grid server looks pretty sweet. 100 gigs storage, and they have an svn server too. All for same price I’m paying. Switching over would be a pain, but it’s looking nice.

]]> By: Brooks http://www.bit-101.com/blog/?p=898#comment-2839 Brooks Sun, 12 Nov 2006 16:18:05 +0000 http://www.bit-101.com/blog/?p=898#comment-2839 Hey Keith, I'm tight with the head of marketing at Liquid Web and just let him know about your issue--I imagine he'll jump on the problem quickly. Brooks Hey Keith,

I’m tight with the head of marketing at Liquid Web and just let him know about your issue–I imagine he’ll jump on the problem quickly.

Brooks

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